Procurement of IT operational Services

Nsb as has decided to outsource it operational services in the following domains defined below: • Application Operation• Database Operation• Infreastructure/ Basic Operation (incl. hw, os and storage)• Data Center hosting• Network Operation (wan/lan, wlan)• Desktop management• License management (tools and functionality)• Servicedesk• Service integrator roleWithin all service domains, the Customer is looking to buy fully managed, “all inclusive” services. Further information is described in Appendix a; Customer Draft - scope of delivery